Delivery Policy

This Delivery Policy explains how STILL fulfils and delivers orders placed on stillproducts.co.za.

Where we deliver

We deliver nationwide across South Africa by reputable courier. Delivery addresses must be accurate and complete; please double-check your address at checkout.

What delivery costs

• PUDO locker-to-locker — from R70, typically 2–4 working days. (Our own Pretoria→Cape Town test parcel arrived in 3.)
• PostNet-to-PostNet and door-to-door courier options are also offered — the exact fee for your basket is shown at checkout, before you pay.
• Free delivery currently applies to orders over R1,000.

Delivery time-frames

Any delivery dates or lead times shown are estimates only and are not guaranteed. Couriers occasionally experience delays that are outside our control. We deliberately quote conservative time-frames — we would rather under-promise and over-deliver than disappoint you.

Orders are prepared and dispatched once payment has been confirmed. Hand-made and pre-order items are produced after your order is placed, so they may take a little longer; estimated lead times are shown at checkout.

Tracking & receipt

Where tracking is available, we will share it so you can follow your parcel. Someone should be available to receive and accept the delivery at the address provided. If a delivery cannot be completed, the courier may attempt redelivery or hold the parcel for collection.

Questions about your delivery

If your order is taking longer than expected, email us at info@stillproducts.co.za with your order number and we will help track it down.